Terms and Conditions
Last Updated: January 2025
Welcome to Felistragaming. These Terms and Conditions govern your use of our website and services. By accessing or using Felistragaming, you agree to be bound by these terms. Please read them carefully before proceeding. If you do not agree with any part of these terms, you must not use our services.
1. General Terms and Acceptance
By registering an account, accessing our website, or using any of our services, you confirm that you have read, understood, and agree to comply with these Terms and Conditions, as well as our Privacy Policy and any other policies referenced herein. These terms constitute a legally binding agreement between you and Felistragaming.
We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically. Continued use of our services after modifications constitutes acceptance of the updated terms.
1.1 Eligibility Requirements
You must be at least 18 years of age, or the legal age of majority in your jurisdiction, whichever is greater, to create an account and use our services. By registering, you warrant that you meet these age requirements and that all information provided during registration is accurate, complete, and current.
Online gambling may be restricted or prohibited in certain jurisdictions. It is your sole responsibility to ensure that your use of Felistragaming complies with all applicable laws and regulations in your country, state, or region. We do not accept players from jurisdictions where online gambling is prohibited by law.
2. Account Registration and Security
To access certain features and services at Felistragaming, you must create a personal account. During registration, you will be required to provide accurate personal information including your full name, date of birth, email address, physical address, and contact details. You agree to maintain the accuracy of this information and update it promptly if any changes occur.
2.1 Account Restrictions
Each player is permitted to maintain only one account. Creating multiple accounts is strictly prohibited and may result in closure of all accounts and forfeiture of any balances, winnings, or bonuses. If we detect duplicate accounts, we reserve the right to treat all transactions on such accounts as void.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted through your account is your responsibility, whether authorized by you or not. You must notify us immediately if you suspect any unauthorized access or security breach.
2.2 Account Verification
As part of our commitment to security and regulatory compliance, we require identity verification before processing withdrawals. You may be asked to provide government-issued identification, proof of address, and payment method verification. Failure to provide requested documentation may result in delays or denial of withdrawal requests.
We reserve the right to verify your identity at any time during your relationship with Felistragaming. Enhanced verification procedures may apply for large withdrawals or suspicious activity. All documents submitted are handled in accordance with our Privacy Policy and applicable data protection regulations.
3. Deposits and Account Funding
You may fund your account using the payment methods available on our platform. All deposits are processed in the currency specified during registration. Minimum and maximum deposit limits apply depending on your chosen payment method and account status.
Deposits are typically credited to your account instantly, though processing times may vary depending on the payment provider. Any fees charged by third-party payment processors are your responsibility. Felistragaming does not charge fees for standard deposits, though special conditions may apply to certain payment methods.
3.1 Deposit Limits and Responsible Gaming
We encourage responsible gaming practices and offer tools to help you manage your deposits. You may set daily, weekly, or monthly deposit limits through your account settings. Once set, these limits cannot be increased for a minimum of 24 hours to allow for a cooling-off period.
If you choose to decrease your deposit limits, the changes take effect immediately. We also provide options to set session time limits, loss limits, and self-exclusion periods as part of our responsible gaming commitment.
4. Withdrawals and Payment Processing
You may request withdrawal of your account balance at any time, subject to these terms and completion of any applicable wagering requirements. Withdrawals are processed using the same method as your deposit where possible, in accordance with anti-money laundering regulations.
4.1 Withdrawal Processing Times
Withdrawal requests are reviewed within 24 to 48 hours during business days. E-wallet withdrawals typically process fastest, often within hours of approval. Bank transfers and card withdrawals may take 3 to 5 business days depending on your financial institution. VIP members enjoy priority processing for expedited access to funds.
First-time withdrawals require account verification before processing. Subsequent withdrawals may be processed more quickly once your identity has been confirmed. We reserve the right to request additional verification for any withdrawal, particularly for large amounts or unusual activity patterns.
4.2 Withdrawal Limits
Withdrawal limits apply based on your account status and loyalty level. Standard accounts have reasonable daily and monthly withdrawal limits, while VIP members enjoy substantially higher thresholds. Minimum withdrawal amounts apply to ensure efficient processing. Details of current limits are available in your account dashboard.
We reserve the right to adjust withdrawal limits based on your gaming activity, account history, and verification status. Exceptions to standard limits may be considered on a case-by-case basis for high-value players or special circumstances.
4.3 Withdrawal Conditions
All deposits must be wagered at least once before withdrawal to comply with anti-money laundering regulations. If you attempt to withdraw without meeting this requirement, we may request additional wagering or return the withdrawal to your account balance. Active bonus balances must meet their specific wagering requirements before associated winnings can be withdrawn.
5. Bonuses and Promotional Offers
We offer various bonuses and promotions to enhance your gaming experience. All bonus offers are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates. By claiming a bonus, you agree to comply with its specific terms.
5.1 Wagering Requirements
Bonus funds and associated winnings are subject to wagering requirements before withdrawal. The specific wagering multiplier varies by promotion and is clearly stated in the bonus terms. For example, a bonus with 35x wagering requires you to wager 35 times the bonus amount on eligible games.
Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games may contribute at reduced rates or not at all. Game contribution rates are specified in each promotion's terms. Wagering on restricted games while a bonus is active may result in forfeiture of the bonus and any winnings.
5.2 Bonus Restrictions and Fair Play
Maximum bet limits apply when playing with bonus funds, typically set between $5 and $10 per spin or round. Exceeding the maximum bet limit may result in forfeiture of bonus funds and associated winnings. Certain gaming patterns or strategies designed to abuse bonuses are prohibited and may result in account closure.
Bonuses are intended for recreational players only. Professional players, bonus abusers, and those creating multiple accounts to claim bonuses repeatedly will have their accounts and winnings forfeited. We employ sophisticated detection systems to identify bonus abuse and reserve the right to void any transactions associated with such behavior.
5.3 Bonus Expiration
All bonuses have expiration periods, typically ranging from 7 to 30 days after activation. If wagering requirements are not met within the specified timeframe, the bonus and any associated winnings will be removed from your account. Time limits for specific promotions are clearly stated in their terms.
6. Game Rules and Fair Play
All games available at Felistragaming operate using certified random number generators that ensure fair, random, and unpredictable outcomes. Game results cannot be predicted or manipulated by any party, including Felistragaming or game providers. We undergo regular independent audits to verify the integrity and fairness of our gaming systems.
6.1 Game Malfunction
In the rare event of a game malfunction, all affected game rounds are void, and stakes are returned to players. We are not liable for any losses or missed winnings resulting from technical malfunctions, server errors, communication failures, or software defects. If you experience a technical issue during gameplay, please contact customer support immediately.
Game outcomes are determined by random number generators at the moment you initiate each game round. Once a round has been completed and the outcome recorded, it cannot be reversed or altered. In case of disputes regarding game results, our server records will be considered the definitive source of truth.
6.2 Prohibited Activities
The following activities are strictly prohibited and may result in immediate account closure and forfeiture of funds: using automated gaming systems or bots, colluding with other players, exploiting software errors or game malfunctions, engaging in fraudulent behavior, using VPNs to circumvent geographic restrictions, and any form of cheating or manipulation.
We employ advanced fraud detection systems and reserve the right to investigate any suspicious activity. If we determine that you have engaged in prohibited activities, we may void all transactions, close your account, and report the matter to relevant authorities.
7. Responsible Gaming Commitment
At Felistragaming, we are committed to promoting responsible gaming and preventing gambling-related harm. We provide various tools and resources to help you maintain control over your gaming activity and recognize potential problems before they develop.
7.1 Self-Management Tools
You can access responsible gaming tools through your account settings, including deposit limits, session time limits, loss limits, and reality checks. These features help you monitor and control your gaming behavior. We also offer self-exclusion options ranging from 24 hours to permanent closure.
During self-exclusion periods, you will not be able to access your account or receive promotional communications. Self-exclusion is irreversible for the chosen period and cannot be lifted early under any circumstances. After the exclusion period expires, your account will not be automatically reactivated and you must contact support to reopen it.
7.2 Problem Gambling Resources
If you believe you may have a gambling problem, please seek help from professional organizations such as GamCare, Gamblers Anonymous, or similar support services in your jurisdiction. These organizations provide free, confidential assistance to individuals affected by problem gambling.
Warning signs of problem gambling include chasing losses, gambling with money you cannot afford to lose, neglecting personal or professional responsibilities, borrowing money to gamble, and feeling anxious or irritable when not gambling. If you recognize these signs, please take action immediately.
8. Privacy and Data Protection
Your privacy is important to us. We collect, process, and store personal information in accordance with our Privacy Policy and applicable data protection regulations, including GDPR where applicable. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
We use your personal information to provide our services, process transactions, verify your identity, comply with legal obligations, and communicate with you about your account and promotional offers. We do not sell or rent your personal information to third parties, though we may share data with service providers necessary for our operations.
8.1 Communication Preferences
By registering an account, you consent to receive communications from Felistragaming including transactional emails, promotional offers, and service updates. You may opt out of promotional communications at any time through your account settings, though you will continue to receive essential service-related messages.
9. Intellectual Property Rights
All content on Felistragaming, including but not limited to text, graphics, logos, images, software, and game content, is the property of Felistragaming or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without express written permission.
Game titles, graphics, and mechanics are owned by their respective software providers and are licensed to Felistragaming for use on our platform. Unauthorized use, reproduction, or distribution of game content violates intellectual property rights and may result in legal action.
10. Limitation of Liability
Felistragaming is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure. To the fullest extent permitted by law, we disclaim all warranties regarding the operation of our platform and the accuracy of game outcomes.
We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to lost profits, lost data, or business interruption. Our total liability to you for any claims arising from your use of Felistragaming is limited to the amount you deposited in the six months preceding the claim.
10.1 Force Majeure
We are not responsible for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, acts of government, telecommunications failures, power outages, labor disputes, or other force majeure events. During such events, our obligations will be suspended until the circumstance causing the delay has been resolved.
11. Dispute Resolution
If you have a complaint or dispute regarding our services, please contact our customer support team first. We are committed to resolving issues fairly and efficiently. Most concerns can be addressed through direct communication with our support representatives.
11.1 Formal Complaint Process
If your issue cannot be resolved through customer support, you may submit a formal complaint in writing detailing the nature of your concern and any relevant documentation. We will investigate your complaint and provide a written response within 30 days. If you remain unsatisfied with our response, you may escalate the matter to our licensing authority or an approved alternative dispute resolution service.
11.2 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Felistragaming is licensed. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
12. Account Closure and Termination
You may close your account at any time by contacting customer support. Upon closure, you must withdraw any remaining balance subject to these terms. We reserve the right to close or suspend your account immediately if we determine you have violated these Terms and Conditions, engaged in fraudulent activity, or for any other reason at our discretion.
12.1 Inactive Accounts
Accounts that remain inactive for 12 consecutive months may be subject to an inactivity fee to cover administrative costs. We will notify you before applying such fees. Accounts inactive for extended periods may be closed, and any remaining balance will be handled in accordance with applicable regulations.
13. Anti-Money Laundering Compliance
Felistragaming is committed to preventing money laundering and terrorist financing. We comply with all applicable anti-money laundering regulations and maintain strict policies to detect and prevent financial crimes. Suspicious transactions are reported to relevant authorities as required by law.
We reserve the right to request documentation regarding the source of your funds, employment status, or financial situation. Failure to provide requested information may result in account suspension or closure. Large or unusual transactions may be subject to enhanced due diligence procedures.
14. Amendments and Updates
We reserve the right to modify these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through email or prominent notice on our website. Your continued use of our services after such notice constitutes acceptance of the modified terms.
It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates. If you do not agree with any modifications, you must discontinue using our services and close your account.
15. Contact Information
If you have questions about these Terms and Conditions or need assistance with any aspect of our services, please contact our customer support team through:
- Live Chat: Available 24/7 through our website
- Email: Contact information available in your account dashboard
- FAQ Section: Comprehensive answers to common questions available on our website
Our support team is dedicated to providing prompt, professional assistance and will respond to your inquiries as quickly as possible. For account-specific matters, please ensure you contact us from your registered email address to verify your identity.
16. Final Provisions
These Terms and Conditions constitute the entire agreement between you and Felistragaming regarding your use of our services and supersede any prior agreements or understandings. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these terms does not constitute a waiver of such right or provision. You may not assign or transfer your rights under these terms without our prior written consent. We may assign our rights and obligations under these terms at our discretion.
By using Felistragaming, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Please play responsibly and enjoy your gaming experience.